FAQs

Where Is Roboo Located?
Roboo is a U.S.-based online store. Our business operations and order fulfillment are managed within the United States.

What Is Roboo’s Return Policy?
Complete information about returns, eligibility requirements, and timelines can be found in our Return & Refund Policy section on the website. This policy outlines how to submit a return request and the conditions that apply.

Will I Receive an Order Confirmation Email?
Yes. After your order is successfully placed, you will receive an automatic confirmation email. This email contains your order details and relevant shipping information.

Are Sale or Final Sale Items Eligible for Return?
No. Products marked as sale or final sale are not eligible for return or exchange.

What Shipping Options Does Roboo Offer?
Order Processing Time: 1–2 business days (Monday–Friday).
Transit Time: 6–8 business days after dispatch.
Cut-Off Time: Orders placed after 4:00 PM (Colorado Time) are processed the following business day.
Estimated Delivery Window: 7–10 business days total (processing and transit).
Shipping details displayed at checkout apply at the time of purchase.

How Can I Track My Order?
Once your order has shipped, a tracking number will be sent to you by email. Tracking information typically becomes active within 24–48 hours. If your order appears delayed or missing, please contact us at support@roboo.store for assistance.

Important: Please make sure your shipping address is accurate and complete. Orders sent to incorrect or incomplete addresses may not qualify for free replacement.

How Long Will It Take to Receive My Order?
Estimated delivery time is 7–12 business days after dispatch, following order processing. Actual delivery times may vary depending on location, carrier service, or external factors.

How Do I Start a Return?
To initiate a return, please contact our customer support team at support@roboo.store
. If your order is eligible, you will receive return instructions.

Customer Support
If you have any questions or need assistance, please contact us using the information below.